Our Principles

E G Murray Insurance Services is committed to ensuring that you achieve a fair deal and outcomes that best match your requirements. We have adopted principles which support our commitment to treating you fairly. We will:

1.	Always demonstrate our company values (Service, Integrity, Friendliness and Professionalism) and ensure that commercial decisions are aligned with your needs.
2.	Make our correspondence and promotional literature clear and understandable.
3.	Keep you informed before, during and after the point of sale.
4.	Ensure that people are properly trained and competent, and have incentives that are aligned with your interests.
5.	Provide suitable advice and settle claims in a fair, timely and efficient manner.
6.	Align investments with your circumstances and attitudes to risk, and take prompt corrective actions to protect your interests.
7.	Provide opportunities for your feedback, including complaints, and treat them as opportunities to improve your customer experience.